Making a Claim - Motor Vehicle  

What you must DO immediately after the loss or damage

  • Take all reasonable steps to secure the vehicle to prevent further loss, damage or liability.
  • Write down and record the name, current address, phone number and licence number of the driver of any other vehicles involved in the accident, and the registration number and type of vehicle of any other vehicles involved in the accident.
  • Write down and record the current name, address and phone number of any witnesses to the accident.
  • Notify police immediately if your vehicle or property is stolen or maliciously damaged or if any persons are injured due to an accident.

Liability

  • Do not admit liability either verbally or in writing if an incident occurs which is likely to result in another person making a claim for compensation against you.
  • Do not make an offer, settlement or promise of payment without our prior written consent.
  • Do not incur any costs or expenses without our prior written consent, in respect of any right or claim. 

Towing

If your vehicle is damaged and cannot be driven Accident Towing Allocation should be contacted on 13 11 76 to     arrange for the vehicle to be towed to the nearest repairer, or place of safety.

Making A Claim

  • Promptly contact the insurer on the number listed on your policy documentation to report the loss, damage or accident and obtain further information about what to do next, including information advising what documentation will be required to support your claim. Usually this can be done 24 hours per day 7 days per week.
  • Alternatively you can contact Affinity Insurance Brokers on 1300 131 366, on Monday to Friday between the hours of 8.00am – 5.30pm to report the loss, damage or accident.
  • You may be required to submit information and documentation such as quotations, proof of ownership and/or a police report in support of your claim together with a copy of your driver's licence.
  • After receiving your claim details your claim will be lodged and the insurer will determine coverage under your policy.
  • If your claim is covered your vehicle will be assessed.
  • In the event of an accident/theft where the vehicle is undriveable and you have arranged for it to be towed to the nearest repairer or place of safety, you will need to tell us or the insurer the name, address and telephone number of the company where the vehicle has been towed.
  • An investigator may be appointed to assess the circumstances of the loss or damage.

 Excess

An excess is the first amount, which you must pay towards each claim. This amount is shown on your schedule.  Before your claim is paid you must pay the total amount of the excess to the person to whom we or the insurer direct you to pay it. This may be a repairer or to the insurer.

Co-Operation

 If an event occurs which may give rise to a claim being made against you, you must:

  • Supply us or the insurer with all the information we require to settle or defend the claim on your behalf.
  • Send to us or the insurer immediately any letter, notice, claim, Writ, Complaint or communication from other parties in which a claim is made or threatened or intimated.
  • Not authorise repairs without our prior written consent.
    Windscreen Claims
    If you have a windscreen or window glass extension on your policy and sustain damage to your vehicle due to accident or theft please contact:
  • O'Brien Glass on 1800 800 889 and quote your policy number to arrange repairs/replacement.
  • Then promptly contact the insurer on the number listed on your policy documentation to report the loss, damage or accident and obtain further information about what to do next, including information advising what documentation will be required to support your claim. Usually this can be done 24 hours per day 7 days per week.
  • Alternatively you can contact Affinity Insurance Brokers on 1300 131 366, on Monday to Friday between the hours of 8.00am – 5.30pm to report the loss, damage or accident.

Please remember this is a quick claims reference guide to assist you. Your insurance policy consists of the policy wording, Product Disclosure Statement and Policy Schedule. You should read these documents carefully to fully understand the details of the cover as well as the exclusions and conditions.